Booking Terms and Conditions

The Casual and Members Bookings and Cancellations Policy is as follows:

Bookings:

  • Can be made in person and by phone
  • All bookings to be paid for at the time of the booking
  • Group bookings can be paid for on the day of the activity, If this booking is not paid for within that week, then any future bookings will be deleted off the system and will be available for other customers
  • Where a court booking extends into the time of ''Peak'' times the charge will be made for ''Peak'', not ''Off Peak''. Peak time is Monday to Friday 5pm - 10pm. Off peak time is Monday to Friday 7:30am - 5pm and all weekend. With the exception of squash where peak time begins at 5:20pm.
  • Bookings are charged at the advertised rate for the type of activity being undertaken.
  • PM classes can only be booked on the day of the class and one person can only book a maximum of 2 spaces. Casual members must pay for the class upon booking.
  • AM classes can be booked 24 hours in advance and one person can only book a maximum of 2 spaces.
  • Participants must inform the centre a minimum of 2 Hours before the class start time if they wish to cancel their reservation. Failing to do so will result in a £5.00 charge being placed on their membership.

Block bookings:

  • Can be made at the centre with a completed booking application form
  • For long term block bookings the hourly rate can be negotiated between the RFO and Operations Manager
  • All (for which a fee is applicable) should be paid for prior to the session start time. Prior arrangement can be made to pay by Standing Order permitted by the RFO/Parish Clerk within the same week of the booking.
  • No concession will be offered for bookings on behalf of clubs where the person making the booking is a Killamarsh resident.
  • PLEASE NOTE A BOOKING IS NOT CONFIRMED UNTIL A SIGNED BOOKING CONFIRMATION RECEIPT HAS BEEN SENT TO YOU WITHIN 7 DAYS

Cancellations can be made under the following conditions:

  • 24 hours notice full refund
  • Less than 24 hours no refund
  • All customers failing to cancel a booking within the defined period, or failing to attend a pre-booked activity will be charged the full fee for the activity in question.
  • Customers with payments outstanding will NOT be permitted to book/attend activities until the outstanding payment has been cleared.
  • Cancellations can be made by phone, or in person.
  • Direct debit membership cancellations have to be made in writing, as per the terms and conditions which can be found in the membership terms and conditions
  • The authorised officer may, at his/her discretion, without the payment of any compensation, cancel any facility previously booked by an organisation/hirer, provided the said organisation/hirer is notified in writing at least seven days in advance of the proposed cancellation.
  • Killamarsh Parish Council, through its authorised Officers, reserves the right to refuse any application without giving any reason for such refusal or to cancel any engagement which they consider likely to be objectionable or in any way detrimental to the letting of the sports centre.

Behaviour Policy

The facility has a zero tolerance approach to unacceptable verbal and physical behaviour directed towards staff and customers.

Behaviour that is regarded as unacceptable includes, but is not limited to:

  • Excessive shouting
  • Racial abuse
  • Swearing
  • Harassment
  • Bullying
  • Discrimination
  • Threats

Any unacceptable behaviour will be taken very seriously and may result in the immediate ejection from the centre and the permanent exclusion of offenders.